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 Effective Date:  14Th November 2025
Website: https://www.ambicathreads.in
Email: info@ambicathreads.com

AT Threads Pvt Ltd (“Company”, “we”, “our”, “us”) is committed to protecting the privacy and personal data of individuals interacting with us through WhatsApp, our website, and associated communication channels. This Privacy Policy explains what information we collect, how we use it, and how we ensure its protection.


1. Information We Collect
a. Contact Information

  • Name

  • Phone number

  • Email address

  • Company details (if applicable)
     

b. WhatsApp Communication Data

  • Messages exchanged with our WhatsApp number

  • Media shared (photos, documents, files)

  • Chat metadata (timestamps, device info)
     

c. Technical & Usage Data

  • Device type

  • IP address

  • Logs used for security, debugging, and service optimisation
     

 
 
2. How We Use Your Information
We use the collected information for the following purposes:
✔ Customer Support
Responding to inquiries, complaints, and service requests.
✔ Order Updates
Sharing order confirmations, dispatch updates, delivery details, and notifications regarding your purchase.
✔ Internal Communication
Coordination with internal team members, partners, or vendors as applicable.
✔ Business Operations
Improving our service, maintaining quality, and ensuring service continuity.
✔ Legal & Compliance
Meeting WhatsApp/Meta guidelines and regulatory requirements.
We do NOT sell, trade, or misuse personal data.
 
 
3. Sharing of Information
We may share information only with:
✔ Meta Platforms Technologies (WhatsApp)
Required for API functionality.
✔ Service Providers
Such as cloud hosting partners or CRM tools that enable WhatsApp communication.
✔ Legal Authorities
Only when required by applicable law or regulation.
We never share your data for marketing without consent.
 
 
4. Data Security
We implement industry-standard security measures such as:

  • Encryption

  • Secure servers

  • Access controls

  • Regular audits
     

While we take precautionary steps, no online transmission is 100% secure.
 
 
5. Data Retention
We retain personal data only for as long as necessary for:

  • Customer support

  • Business operations

  • Legal compliance
     

You may request deletion of your data anytime by emailing info@ambicathreads.com.
 
 
6. Your Rights
You have the right to:
✔ Access your data
✔ Request corrections
✔ Request deletion
✔ Withdraw consent
✔ Register a complaint
Contact: info@ambicathreads.com
 
 
7. Consent
By interacting with our WhatsApp number or sharing your contact with us, you consent to:

  • Receiving WhatsApp messages

  • Processing of your information

  • Collection and storage of communication for customer support and operational purposes
     

 
 
8. Updates to this Policy
We may update this policy periodically. Updates will be posted on our website or shared upon request.
 
 
9. Contact Us
For privacy concerns or questions, contact:
AT Threads Pvt Ltd
Email: info@ambicathreads.com
Website: https://www.ambicathreads.in

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